Terms of service

1. General

The site bigit.am belongs to “BIGIT” LLC (Republic of Armenia, TIN 05572089). Information on the site, including prices, packages and the calculator, is for reference and is not a public offer: a contract with each client is signed in writing after the task review.

By sending a request you agree to these terms and to the Privacy policy.

2. What we do

Website development, lead intake and control, automation, CRM and Telegram bots, promotion and advertising, social media management, the BIGIT Loyalty program and the BIGIT TABLE platform for venues.

BIGIT TABLE, BIGIT Loyalty and the CRM are our software products provided by subscription.

3. How the work goes

You send a request on the site or in the bot. We review the task free of charge: we ask a few questions and within one business day send a solution outline and a price. The review commits you to nothing.

If the proposal suits you, we sign a contract that fixes the scope, timing, price and payment terms. Work starts after the advance payment set in the contract.

Timing depends on the task and is fixed in the contract; indicative timing on the site is not a commitment.

4. Prices

All prices on the site are in Armenian drams. “From” marks the lower bound: the exact amount is set after the task review and fixed in the contract.

BIGIT LLC is a VAT payer. Prices on the site and in the calculator are shown excluding VAT; VAT at the rate set by the law of the Republic of Armenia (20%) is added on the invoice.

Urgent delivery adds 30% to one-time work and does not apply to subscriptions, hosting or external costs.

Subscriptions (support, promotion, social media, BIGIT TABLE) are paid monthly unless the contract says otherwise.

The calculator on the site gives an estimate. It helps you see the order of cost but does not replace a contract.

5. What is not included

The BIGIT price is the price of our work. Domains, advertising budgets, SMS, WhatsApp API, acquiring, POS licences, AI API access and other third-party services are paid by the client directly to the providers at their rates.

What each package includes and excludes is written on the prices page and repeated in the contract.

6. Payment, acceptance and warranty

Payment by bank transfer under the contract and invoice. Unless the contract sets staged payments: 70% before work starts and 30% no later than the end of the acceptance period. Third-party costs (domain, hosting, paid APIs, licences, advertising budgets) are paid separately and 100% in advance. Subscriptions are paid before the period starts.

Acceptance: we hand over the result with access for review, an inventory and an act. The client has 5 business days to review it and send a single list of remarks. Confirmed deviations from the specification are fixed at no extra charge; new wishes outside the specification are handled separately.

Warranty on the result we created — 30 calendar days from acceptance: reported defects are reproduced and fixed free of charge. The warranty does not cover new requirements, content edits, actions of the client or third parties, or changes in external services and APIs. Support after the warranty is by subscription.

7. Who owns the result

After full payment the exclusive rights to the result created for the client — the site, design and code — pass to the client. The domain, content, photos and the client’s customer data always belong to the client. Our reusable components remain ours: the client receives a perpetual, royalty-free licence to them as part of the paid result. Third-party libraries, fonts, stock assets and cloud services are used under their owners’ terms.

BIGIT TABLE, BIGIT Loyalty and the CRM remain our property and are provided for use for the subscription term; when the subscription ends, access ends and the client’s data can be exported.

8. Liability

We are responsible for the quality of our work to the extent set in the contract. We are not responsible for the operation and availability of third-party services (Google, Meta, Telegram, payment systems, hosting providers) or for advertising results, which depend on the market, the budget and the client’s decisions.

Each party’s liability is limited to the amount actually paid under the relevant contract (for subscriptions — over the last six months) unless the law provides otherwise. We do not guarantee revenue, the number of leads, advertising metrics or search positions unless a measurable target is expressly adopted in the specification.

9. Cancellation

Before work starts the client may withdraw from the contract: the unused advance is returned. If the contract ends after work has started, the client pays for accepted stages, the work actually done and documented non-refundable costs; we return the unused advance within 10 business days after settlement and hand over the paid results.

10. Personal data

How we handle request data is described in the Privacy policy on this site.

11. Miscellaneous

The law of the Republic of Armenia applies. Disputes are settled by negotiation and, failing that, in court at the company’s location.

We may update these terms; the current version and its date are published on this page. Signed contracts are governed by their own terms.